Refund policy
Returns
We do not accept returns for a change of mind. If your item arrives defective, damaged, or incorrect, contact us at melisa.danielsoncove@gmail.com within 14 days of delivery with your order number and photos of the issue. We’ll review it and provide instructions for a return, replacement, or refund as appropriate. Please do not send an item back before receiving instructions. This policy does not limit any rights you have under applicable law.
We do not accept change-of-mind returns on any items, including sale items. If an item arrives defective, damaged, or incorrect, contact us as described above, regardless of whether it was on sale. Gift cards are non-returnable. For an approved return of a defective, damaged, or incorrect item, we’ll provide return-shipping instructions and cover the return-shipping cost. To start a return, you can contact us at melisa.danielsoncove@gmail.com. Please note the correct return address will be provided in the return instructions.
If your return is accepted, we’ll email you instructions, including the correct return address and any available return-shipping options. Please wait for those instructions before sending your item back.
You can always contact us for any return question at melisa.danielsoncove@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalized or custom-made items are not eligible for change-of-mind returns. If a personalized item arrives defective, damaged, or incorrect, contact us using the process above.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll let you know once we’ve received and inspected your return and whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since approval, contact melisa.danielsoncove@gmail.com.